Frequently Asked Questions

Heron Mill Apartments offers Douglasville’s most elevated resort-style amenity package, designed where luxury meets the outdoors, including:

• Resort-Style Swimming Pool — The Largest Pool in Douglasville — with Sun Deck & Grill Area
• State-of-the-Art 24/7 Fitness Center with Peloton Bikes
• Movie Lounge with Dry Bar, Billiards & Innovation Hubs
• Bocce Ball Court
• Hammock Grove
• Meditation Bosque
• On-Site Dog Park (Bark Park)
• Luxer One 24/7 Smart Package Room
• Enclosed Kayak Storage — Direct Access to Sweetwater Creek’s 215-Acre Lake
• EV Charging Station at Every Unit
• Pre-Wired Fiber Internet (Rime) in Every Home
• Storage on Every Floor
• Controlled Access / Gated Entry
• Monthly Community Events
• 5-Star Customer Service
• 24-Hour Emergency Maintenance

All amenities, including the pool and deck, are open from 9:00 AM to 10:00 PM year-round.

Heron Mill’s state-of-the-art fitness center is open 24/7, giving residents the freedom to work out any time on their own schedule. The facility features Peloton bikes alongside modern cardio and strength equipment. Contact the leasing office for the full equipment list.

Yes. Heron Mill features a dedicated on-site Bark Park for residents and their pets. The community is also located less than one mile from Sweetwater Creek State Park, offering 2,549 acres of trails, wildlife, and outdoor recreation for residents and their pets to enjoy.

Yes. Parking is available on a first-come, first-served basis, with plenty of parking for all residents (2 spots per leaseholder) and their guests at no additional charge. Every unit also comes with a dedicated EV charging station, making Heron Mill one of the only communities in Douglasville with standard EV charging built into every home. Please contact the leasing office for additional parking details.

Yes. All units include washer and dryer connections, and select units come with a washer and dryer already installed for your convenience. Contact the leasing office to confirm the specific configuration for your floor plan of interest.

Every home at Heron Mill comes equipped with a premium stainless steel appliance package including a refrigerator, oven, dishwasher, disposal, and microwave. Each apartment also features Corian quartz countertops, European-style cabinetry, frameless glass showers, garden tubs, faux-wood flooring, 9-foot ceilings, designer lighting, oversized closets, and a private patio or balcony. Every home is pre-wired for Rime fiber internet, built for working from home and streaming. Floor plans range from 914 to 1,597 square feet across 1-, 2-, and 3-bedroom layouts — the largest homes in Douglasville. Residents are responsible for replacing light bulbs as needed after move-in, as all lights are confirmed working at the time of move-in.

Yes. Heron Mill Apartments warmly welcomes pets with no weight restrictions and features an on-site Bark Park for your furry family members. A maximum of 2 pets per apartment is permitted

No! We are elated to say our residents enjoy a pet-friendly community with no monthly pet rent, helping pet owners save on recurring housing costs.

Pet owners pay a one-time non-refundable pet fee of $200 per pet and a refundable pet deposit of $200 per pet. There is no monthly pet rent. All pets must be screened through Petscreening.com, and residents will incur an annual fee per pet paid directly to Petscreening.com for a universal pet profile.

We accept pets of any weight. However, the following breeds are not permitted due to community insurance and safety policies: Rottweiler, Chow Chow, Presa Canario, Doberman, Akita, and Pit Bull (including American Staffordshire Terrier, Staffordshire Bull Terrier, and Bull Terrier). Please contact the leasing office with questions about specific mixed breeds.

Applying is fast and simple. Submit your application online at heronmill.com for only $35 per applicant. An Admin & Reservation Fee of $150 plus a Good Faith Deposit of $200 ($350 total) is also required at the time of application. Applications are typically processed within 24–48 hours. Tours are free, walk-ins are welcome, and appointments are prioritized.

Up-front costs include a refundable security deposit with a minimum of $300 (subject to change based on credit score review during the application process), plus applicable leasing specials that vary. Before moving in, you will need to pay one full month of rent, which includes your base rent, monthly fees, and any one-time fees. The following month, your account will display the prorated rent for the days you lived in the apartment during your move-in month. Contact the leasing office directly for current move-in specials and a full breakdown of first-month costs.

The minimum lease term is 6 months. Longer-term leases are also available. Short-term leases are subject to additional premiums. Please contact the leasing office for current lease term options.

No. Apartments are unfurnished. Residents provide their own furniture and décor.

Subleasing is strictly prohibited. However, you may add a roommate at any point during your lease term. All added roommates must be approved by management and meet the community’s qualification criteria.

To terminate your lease early, specific notice and fee requirements apply as outlined in your residential lease contract. Please contact the leasing office for full details on early termination.

We’re thrilled to tell you that we offer flexibility with our qualifications. We review credit and rental history through a third-party screening program. Depending on your credit profile, approval may include conditions such as an additional deposit prior to move-in. Our team’s job is to get you into your dream home!

Our corporate office can help with this request! You can reach them at 800-695-6292.

Rent is due on the 1st of each month. Payments are made through the RentCafe Resident Portal, which also supports automatic recurring payments for convenience.

No. Utilities are not included in rent. All utilities are separately billed and metered based on actual usage. Residents also pay a monthly Home Essentials Bundle of $49, which includes: Trash Services ($15/month), Pest Control ($5/month), Package Room & Handling ($3/month), Pool Monitor and Services / Global Maintenance Services / Courtesy Officers ($10/month), and Community Liability Reimbursement ($16/month). Please contact the leasing office for details on establishing utility accounts prior to your lease start date.

Every Heron Mill apartment is pre-wired for Rime Fiber Internet at $75/month. This is not included in rent and requires a separate activation with Rime. Internet service is not required but is available exclusively through Rime at the community. Contact the leasing office for setup details.

Yes. The community requires participation in Protect the Apartment (PTA), a liability waiver program, at minimum the Entry Level, which also requires accompanying renter’s insurance. If you enroll in the Gold or Silver PTA levels, standalone renter’s insurance is recommended but not required. Visit ProtectTheApartment.com to learn more and compare plan options.

Yes. Refer a friend who signs a lease and receive a referral reward. Ask the leasing team for full details on the current resident referral program.

No. A new security deposit is required for each apartment community. Transfer fees and advance notice requirements also apply. Contact the leasing office for specific transfer guidelines.

Yes we do! We offer a Flexible Payment Plan (FPP) available for residents after 90 days of residency and great payment history. Ask your personal leasing consultant for more information!

Pest control service is included in the monthly Home Essentials Bundle at $5/month. To request treatment for your unit, submit a work order through the Resident Portal. Pest control service is available through the portal.

The trash compactor is located in the middle of the property, right before exiting the community. Trash services are included in the monthly Home Essentials Bundle. Please flatten all large cardboard boxes before disposing of them in the trash compactor. Furniture and large bulk items are not permitted in the compactor.

Heron Mill is equipped with a Luxer One 24/7 Smart Package Room, allowing you to pick up your package at your own convenience any time of day or night. You will receive a unique access notification to retrieve your package securely.

Heron Mill Apartments is located at 1801 Riverside Parkway, Douglasville, GA 30135, nestled at the end of Riverside Parkway in a quiet, scenic setting directly adjacent to Sweetwater Creek State Park. From I-20 West: Take Exit 46 for Riverside Pkwy, turn left onto Riverside Pkwy, and continue approximately 3 miles — our community will be on your right. From Downtown Douglasville: Head south on Fairburn Road (Hwy 92), turn left onto Riverside Pkwy, and follow it to the end. The nearest major intersection is Riverside Parkway and Fairburn Road (GA-92). Heron Mill is 2.5 miles from Arbor Place Mall, less than 1 mile from Sweetwater Creek State Park, 3 miles from Just Love Coffee Café, and approximately 20 miles west of Downtown Atlanta. For directions, visit heronmill.com/mapsanddirections or contact our leasing office at (470) 938-6972.

Heron Mill is located in Douglas County and is served by the Douglas County School District. Assigned schools are: New Manchester Elementary School, Factory Shoals Middle School, and New Manchester High School. Please contact the Douglas County School District or the leasing office to confirm current zoning for your specific address.

Heron Mill’s location near I-20 provides residents convenient access throughout the greater Atlanta metro area, including Downtown Atlanta, Hartsfield-Jackson Atlanta International Airport, and major employment centers. Please contact the leasing office for information on nearby public transit options.

Residents enjoy excellent everyday convenience with Publix, Kroger, Target, and Costco all just a short drive away. Arbor Place Mall — 2.5 miles from the community — offers a wide variety of retail, dining, and entertainment options including a Regal Movie Theater. Historic Downtown Douglasville is easily accessible and features local dining, boutique shops, and community events. Just Love Coffee Café, a popular local destination for specialty coffee and breakfast, is approximately 3 miles away. Outdoor recreation is exceptionally accessible with Sweetwater Creek State Park less than 1 mile away, offering 2,549 acres of hiking trails, a 215-acre lake for fishing and kayaking, and abundant wildlife. Hunter Park in Douglasville features an 18-hole disc golf course and athletic facilities.

Tours are completely free. You can book an appointment online at heronmill.com or simply walk in during office hours. Walk-ins are always welcome, though appointments receive priority scheduling. The leasing staff and community manager are available during business hours and happy to answer questions in person.

Office Hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 5:00 PM
• Sunday: 1:00 PM – 5:00 PM

The leasing office is open during standard business hours. You are welcome to drop in anytime to meet with your leasing consultant or community manager. You may also reach the team by phone at (470) 938-6972 or through the Contact Us page at heronmill.com. For after-hours maintenance emergencies, use the dedicated emergency maintenance line.

Yes. Heron Mill Apartments provides a dedicated on-site Emergency Maintenance Team available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. Residents never face an urgent repair situation without support.

The fastest way to request repairs is through the Heron Mill Resident Portal, where you can submit a work order online at any time. Our team strives to complete service requests within 48 hours. If the repair cannot be completed in that window, the Community Manager will personally contact you with a status update. For emergencies during business hours, call the leasing office directly at (470) 938-6972. For after-hours emergencies, use the dedicated maintenance emergency line.

The following situations are treated as immediate after-hours emergencies:

• Active flooding from a sprinkler line, domestic water line, or sewer
• A flooding hot water heater
• Complete loss of electrical power (not due to non-payment)
• Fire in a unit or building
• Gas leak
• A door that cannot be secured
• No functioning toilet when the unit has only one bathroom

The following are not emergencies and will be addressed within 24 hours: no A/C or heat, jammed garbage disposal, lockouts (residents must call a locksmith unless the lock is malfunctioning), no hot water, trap leaks under sinks, non-working appliances (dishwasher, washer/dryer, stove), clogged tubs or sinks (unless overflowing).

No, you are not required to be present. When submitting your work order through the Resident Portal, use the “Access Notes” field to leave instructions for the technician — for example, noting that you have a pet secured in a room, requesting a call before entry, or any other preference.

If you are locked out during office hours, visit the leasing office with a valid photo ID and our team will assist you promptly. Outside of office hours, please contact a local licensed locksmith, as lock-out assistance is not covered by the after-hours emergency line unless the lock mechanism itself is broken or malfunctioning.

Residents are welcome to personalize their home. However, significant modifications — such as repainting walls or making large holes — must be restored to original condition prior to move-out. Any unremedied damage beyond normal wear and tear will be assessed at the time of move-out and charged accordingly.