faqs
Frequently Asked Questions
Yes! We have an Emergency Maintenance Team available 24/7.
You are encouraged to submit an online work order through our Resident Portal. If it is an emergency, call our leasing office during "business hours", or contact our maintenance emergency line for "After Hours"
You can submit a work order online and our maintenance team will take care of work orders within 24-48 hours. Emergencies will always be a priority.
No, but you can leave detailed instructions in the "Access notes" section of your work order. Examples include: call first, dog is locked, etc.…
Be sure to reach out to the office staff during office hours and can provide a spare key, after hours please call the maintenance emergency number.
You are allowed to decorate your new home; however keep in mind that any excessive modifications in the apartment such as color change, big holes, etc. will be charged at time of move out unless you restore it back to original conditions.
ON-CALL DEFINITIONS OF EMERGENCIES
Following are the Emergency Procedures for Wesley Apartment Homes:
EMERGENCIES:
- Flooding apartment
- No Power (as long as power has not been shut off for non-payment)
- Fire
- NO AC if outside temperature is above 85 degrees
- Building sewer back up
- Flooding hot water heater
- Door or lock not secure or Working
- No toilet if there is only 1 toilet
NON-EMERGENCIES
- Garbage Disposal Jammed
- No Heat when outside temperature is above 55 degrees
- No hot water
- Trap Leaks (under sink drains)
- Dishwasher not working
- tub or sinks clogged unless overflowing, and stove not working!
Non-Emergency calls will be attended to within 24-hours. Upon move-in all lights in the apartment are working. After move-in, the resident will be responsible for replacing bulbs as needed.
Wesley Apartment Homes strives to complete service requests within 48 hours. If the service request cannot be completed within 48 hours, the Manager will call to inform you of the status of the service request.
Resort style Swimming Pool with Cabanas, Grilling Station, Outdoor Ping Pong Table, Dog Park, Billiards Table, Resident Game Lounge, Monthly Resident Events, 24/7 Fitness Center and most importantly our 5-Star Customer Service.
Our amenities are Open from 9:00AM -10:00PM all year long.
Yes, we offer parking which is on a first come first serve basis but there is plenty of parking for all residents (2 spots per lease holder) and their guests.
Yes, all units have Washer and Dryer connections. Select units have Washer and Dryer Units installed already for you.
Yes, we are a pet friendly community.
One Time Fees: Pet Deposit of $200 AND Pet Fee of $200 .- NO Pet Rent!
We accept pets of any weight.
Restrictions: No Aggressive Breeds - Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bull (often called American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier)
Restrictions: No Aggressive Breeds - Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bull (often called American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier)
Heron Mill’s dog park is on property.
Stainless Appliances Set include Dishwasher, Stove, Refrigerator, and Microwave/Vent Hood
The Trash compactor is located in the middle of the property right before exiting the community.
We ask for you to please flatten all large boxes before disposing them in the trash compactor.
Pest Control comes to our property once every week. Please place an online workorder to be placed on the complimentary and unlimited pest control service.
We are equipped with a Luxor Package system that will allow you to pick up your package at your own convenience. Register and receive a unique code to retrieve your package from out package room! Security cameras are on 24/7.
Our amazing Fitness Center is open 24/7 with access control.
Our fitness center has everything you need to stay in shape! From Peloton Bikes, Ski Machines, Free Weights, Cardio Station, Smith Machine, Multifunctional Machine, Treadmills, and a Resistance Station and more.
IT'S FREE to book a tour with our friendly staff! Click the Schedule a Tour button to begin!
We accept walk in, but we prioritize prospects who book an appointment. Click the "Schedule a Tour" to let us know you are coming!
Our office is open Monday through Friday from 9am-6pm and Saturday from 10am-5pm and we have an open door policy! You can come meet your leasing staff as well as our Community Manager at anytime!
Very Easy! Apply Online for only $35 and Call us to find out how to waive the App & Adm fee!
Application process can vary, but usually there is an instant response.
Security Deposit is based on your credit / FICO Score. Leasing Specials vary from time to time. Give us a call or Schedule an Appointment to learn more.
Rent is always due on the 1st and no later than the 3rd.
Rent is due online at the beginning of each month.
Our properties are required to have Protect the Apartment - Entry Level. With Entry Level, renters Insurance is also a requirement. If the Gold or Silver Level's are chosen, than Renters Insurance is not required but, is advised. Check out our website at ProtectTheApartment.Com
No, we do not offer furnished apartments.
Our minimum lease term is 6 months.
It is not an INSURANCE policy - It is a "A Liability Waiver". Sign up for the discounted protection program ($12/month) along side with renters insurance for FULL Coverage! Be proactive in case of any unintentional accident occurs, so you are not financially responsible for the gap of what your insurance will not cover. Remember insurance companies will take "depreciation" into account. Please visit www.ProtectTheApartment.com lo learn more and read real stories.
No, Utilities are not included in your rent amount.
We are completely electric. A Greystone Power utility account must be active on your Lease Start Date. Every apartment has its own water meter, so you will be responsible for your water usage as well.
Rime internet is already installed in each apartment. This is not included in rent and is not required but you can active your internet for as little as $75 a month.
Friends Make the Best Neighbors! Yes, Get $400 OFF! Ask us more about resident referral program.
We ask that there is a maximum of 2 guest per leaseholder. And must be accompanied by the resident at all times.
A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.
No, subleasing your apartment are NOT allowed. However, you are allowed to add a Roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.
Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying one (1) month's rent as termination fee.
Heron Mill Apartments is ideally located in Douglasville with direct access to Sweetwater Creek State Park, offering scenic trails, kayaking, and outdoor recreation just moments away. Residents also enjoy convenient proximity to Arbor Place Mall, historic Downtown Douglasville, major employers, and easy access to I-20 for a seamless commute to Atlanta and surrounding areas.
(High School): New Manchester High School - (Middle School): Factory Shoals Middle School - (Elementary School): New Manchester Elementary School
Residents enjoy a variety of shopping destinations nearby, including Arbor Place Mall, which features major retailers, dining, and entertainment. Everyday conveniences such as Publix, Kroger, Target, and Costco are all just a short drive away, making errands quick and easy.
Just Love Coffee & Cafe is located just 3 minutes away, along with many others under 5 miles away!
We are located at 1801 Riverside Parkway, Douglasville, GA 30135.
From I-20 West: Take Exit 46 for Riverside Pkwy. Turn left onto Riverside Pkwy and continue for approximately 3 miles; our community will be on your right, nestled near the entrance to Sweetwater Creek State Park.
From Downtown Douglasville: Head south on Fairburn Rd (Hwy 92), turn left onto Riverside Pkwy, and follow it to the end where you will find Heron Mill.
The nearest major intersection is Riverside Parkway and Fairburn Road (GA-92). We are located at the very end of Riverside Parkway, providing a quiet, scenic setting directly adjacent to Sweetwater Creek. We are also located near the intersection of Stewart Mill Road and Chapel Hill Road, a well-connected area that provides easy access to shopping, dining, Sweetwater Creek State Park, and Interstate 20.